One of the most misunderstood parts of investigative work is the fact that not every case can be accepted. This is not a sign of unwillingness to help—it’s a core professional responsibility.
By 2023, we saw a sharp rise in individuals approaching us after months of dealing with fake brokers, impersonators, and multiple recovery scams. Many arrived with hope, but without the minimum evidence needed to support a formal investigation.
We decline cases when:
• Evidence is insufficient, preventing us from building a verifiable timeline or tracing any actionable transactions
• The situation is outside our jurisdiction, limiting the legal pathways available
• The scam is a known unrecoverable loss, where all funds have been fully mixed, burned, or otherwise irretrievable
• The victim has already been re-targeted by recovery scammers, which often erases or corrupts essential evidence
Rejecting a case is not the same as ignoring a victim.
It is a way to prevent false expectations, protect clients from wasting money, and maintain the integrity of our investigative process. A transparent “no” is far more ethical than the empty promises offered by fraudulent recovery companies.
Even when a case is ineligible for formal work, we still provide clients with guidance on securing documentation, recognizing secondary scams, and understanding what steps—if any—remain available.
To learn more about what an eligible case looks like, you can explore our financial investigations practice.
If you’re unsure whether your situation qualifies for formal investigation, reach out for a confidential review and we’ll assess the details honestly. You can contact us anytime.
Not sure what to do next?
If you’ve dealt with this broker or platform and you’re unsure what actually happened to your funds, our investigative team can review your evidence and give you a clear, realistic assessment – without any upfront payment or pressure.
Include dates, transaction IDs, wallet or account references, platform URLs, and any emails or chat logs. The more detail you provide, the more precise our analysis can be.